Company Profile

Founded in 2009, Avencall becomes XiVO, software editor and integrator of corporate telephony. XiVO is the Open Source IP telephony solution, made in France for companies.

XiVO is delivering 2 solutions:

• XiVO UC "Unified communications", offering an advanced service to users and creating a unified workstation.
• XiVO CC "Call Center", the solution for call centers and customer relationship.

Both solutions are scalabled, without commitment and suitable for small and large businesses.

https://www.xivo.solutions/

Products and Solutions

1. XiVO UC « Unified communications »

In order to improve the efficiency of employees in day to day management, XiVO UC offers an advanced service to users. XiVO UC allows the integration of telephony media in the workstation. XiVO brings an important value added to your business interfaces, by making you increase the productivity of your employes. Unified communication services are part of XiVO, and are accessible to all users without associated licenses due to the open source particularity of XiVO.

2. XiVO CC « Call center »

XiVO CC is the open source telephony solution for call centers. Thanks to its native features, it creates a real optimisation of the customer relationship, improving the productivity of the users, by facilitating the customer journey. XiVO CC contributes to a first class customer relationship and a positive user experience. So customer satisfaction is guaranteed.

Integration with Snom

Snom phones fit to the current telephony market and to customers expectations.

Further more XiVO has developed a partnership for several years with Snom regarding the provisioning of SIP extensions, of wich we are fully satisfied.

Users can also control the Snom phone through XiVO app.

For the complete list of supported features, please visit XiVO website.